Returns & Refunds

Return window

You may return most items within 7 days of delivery, provided the product is unused, in its original packaging, and includes all accessories, manuals, and free gifts that came with it.

Condition required

The product must be unopened or, if opened for inspection only, in resellable condition with no signs of use, damage, or missing components. Items that have been installed, connected, or configured (e.g. NAS drives with data written to them) cannot be returned unless defective.

What cannot be returned

• Products showing signs of use, damage, or missing original packaging/accessories
• Software, licenses, or digital goods once activated
• Custom or special-order items ordered specifically for you

Items that are defective or damaged on arrival are not subject to these exclusions — see "Faulty or damaged items" below.

Who pays return shipping

For a change-of-mind return (not a fault), the customer is responsible for return shipping costs. There is no restocking fee.

How to start a return

Contact us at info@quantum.cc or +961 1 818 723 within 7 days of delivery with your order number and reason for return. We will confirm the return and provide instructions for sending the item back to our showroom (Corniche el Mazraa, Boulevard Saeb Salam, Wakf el-Roum building, 2nd Floor).

Refund method and timing

Once we receive and inspect the returned item, we will process your refund using the original payment method (or store credit if agreed). Refunds are typically issued within 5–7 business days of the item being received and approved.

Faulty or damaged items

If an item arrives damaged or develops a fault covered by warranty, contact us immediately with photos and your order number. We will arrange a repair, replacement, or refund at no cost to you, in line with the manufacturer's warranty terms — see our Warranty policy.